Monthly Archives: December 2013

Junior Creative / Designer

You will be working on designs and visuals for our clients across the Asia-Pacific region. You will coordinate and dynamically communicate with our local and regional creative teams (in English), the local account managers and clients alike and you will assure all your tasks and projects meet the high expectations of our accounts in terms of creativity, quality and timeline..

Tasks:

    • Conceptualization and execution of graphic designs to meet our art director’s / creative director’s objectives

The ideal candidate:

      • is a team player who is able to work independently within tight timelines.
      • is a young professional & hard worker with meticulous attention to detail
      • can collaborate with colleagues and Creative Directors across all our offices
      • has a good eye for art direction, design and typography
      • possesses initiative, good interpersonal & communication skills
      • has a positive work ethic and attitude

Qualifications:

      • Diploma in Graphic Design and/or Interactive Media.
      • Proficient in Adobe software such as Illustrator, Photoshop and other design tools
      • Experience in advertising/digital agencies beneficial
      • Experience in digital design beneficial
      • Bahasa & English speaking

Email your CV to flo@vocanic.com.

Social Strategy Consulting

 

The Social Strategy Consultant needs to be a strategic and tactical thinker that is responsible for recommending the right strategy, implementation of campaigns and technology that best suit the client.

Responsibilities:

  • Provide consultation on social media marketing and conversation management.
  • Management of project schedules and deliverables for client projects.
  • Capture product feedback from client engagements and share with product management.
  • Contribute to intellectual capital and best practices on social media monitoring and engagement.
  • Work closely with Business Development and Account Managers to scope out projects and contribute ideas for clients to achieve their goals

Requirements:

  • Possess strong analytical, writing and presentation skills.
  • Ability to grasp the client’s key objectives in order to provide suitable advice
  • 3 to 4 years of experience in related fields.
  • Degree in marketing or communications preferred.
  • Background in Digital/Interactive agency a plus

Email your CV to careers@vocanic.com.

Digital Project Managers

A combination of client facing and internal team facilitation, the Digital Project Manager must be a fast learner that is capable of client account management and must know how to plan, execute, monitor and report for digital projects. The ideal candidate must be able to analyse data and highlight trends across activations, compile reports and advise on next steps.

Responsibilities:

  • Work closely with the tech team and product manager to ensure efficient delivery of projects
  • Work closely with the Account Manager to manage campaign executions and meet milestones and deadlines.
  • Assist the Account Manager in presentations as and when needed
  • Maintain good relationships with clients to achieve ongoing business
  • Manage internal teams to deliver projects that exceed client’s expectations
  • Multi-task by managing more than one project at a time

Requirements:

  • Degree in Computer Science or similar.
  • Strong written and verbal communication skills,
  • Previous experience from digital/interactive agency preferred.
  • Able to work independently and as a team
  • Able to work in a fast paced environment with good multi-tasking skills
  • Able to problem solve

Email your CV to careers@vocanic.com.

Client Engagement Manager

The Client Services Manager is responsible for maintaining Vocanic’s relationship with clients. The role requires a passionate and dedicated individual with strong organizational skills that builds, maintains and grows client relationships and ensures that deadlines are met at all times.

Responsibilities:

  • Determine how to bring the best of Vocanic’s capabilities to the client.
  • Responsible for solidifying and expanding client relationship
  • Contribute and lead client presentations
  • Manage day-to-day activities of the full engagement team.
  • Support team in executing various workstreams.
  • Ensure engagement stays on track and is focused on delivering valuable insights to the client.
  • Ensure all deadlines are met
  • Work closely with the tech team and Account Manager
  • Ensure smooth activation and execution of projects

Requirements:

  • 3 to 5 years of experience in related fields.
  • Strong client management skills.
  • Excellent writing and communication skills.
  • Prior experience in a Digital/Interactive Agency preferred

Email your CV to careers@vocanic.com.

Social Media Analyst

Responsibilities:

  • Communicate marketing analytics, including Internet trends, site features and best practices, and report results to the team and possibly interface directly with clients.
  • Perform web and email data analysis on behalf of assigned accounts.

Requirements:

  • Experience in online and interactive marketing
  • Extensive knowledge of analytics and web strategy execution and familiarity with online branding, media and campaign management, online search and cross-channel strategies.

Email your CV to careers@vocanic.com.

Community Managers

A Community Manager is a fundamental brand advocate that works across all social networks. We are looking for individuals that love creating conversation, researching for exciting content and interacting with an audience.

Responsibilities:

  • Acts as the frontline brand manager by interacting with customers and fans in real time across all social platforms.
  • Establish and maintain conversation with customers and fans to drive engagement
  • Review social network performances and growth
  • Proactively recommend solutions and ideas to clients
  • Contribute to fan growth and acquisition
  • Attend events and on ground activity to collect new/exclusive content and/or carry out live reports
  • Assist in managing campaigns and activations
  • Propose content calendars and present to clients on a weekly/monthly basis
  • Ensure posts and replies are done in an efficient and timely manner
  • Liaise with clients directly for content related matters
  • Carry out research on brand related content for proposals/presentations
  • Work closely with the Account Manager/Project Manager to ensure all client expectations are met and delivered
  • Educate consumers and fans on brand awareness

Requirements:

  • Degree in Journalism, Public Relations, Marketing or related field
  • Possess excellent verbal and writing skills
  • Great at research with a great personality
  • Willingness to work after office hours as and when required
  • Background in copywriting a bonus
  • Flexible writing skills

Email your CV to careers@vocanic.com.

Client Account Managers

The Client Account Manager is responsible for developing and maintaining relationships with new and existing clients in order to increase revenue, encourage ongoing business and ensure that clients’ needs are met at all times. This position requires an independent and confident individual that is able to manage both internal and client teams with strong project management skills.

Responsibilities:

  • Provide regular communication between the client and team to provide strong team representation and set proper client expectations.
  • Responsible for all client communications, conflict resolution and compliance of client revenue and deliverables.
  • Resolve client issues efficiently and proactively
  • Ensure client quality standards and expectations are met.
  • Responsible for solidifying and expanding client relationship
  • Setting up project milestones and timelines, ensuring all deadlines are met
  • Determining scope, schedule, budgets and deliverables as well as make recommendations and provide solutions and costs based on client needs

Requirements:

  • Degree in Public Relations/Marketing Communications or related field
  • 3 to 5 years experience in Account Servicing
  • Strong written communication skills
  • Previous experience from digital/interactive agency preferred.
  • Able to work independently and as a team
  • Able to work in a fast paced environment and meet/manage tight deadlines
  • Strong problem solving skills

Email your CV to careers@vocanic.com.

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Social Brand Audit

Social-Brand-AuditThe Social Brand Audit consists of a sequence of steps to acquire and analyse the correct information to develop the correct strategy and implementation for your company to participate successfully in Social Media.

The key steps in a Social Brand Audit involve:
-          Stakeholder Interviews/Workshops
-          Advocacy-assessment (Quantitative)
-          Consumer’s View of the brand (Qualitative)
-          Content and Competitor Analysis

Using this information we then develop a comprehensive strategy and implementation program.

Key Stakeholder Interviews
Since Social Media impacts and can benefit all aspects of business we conduct a sequence of Stakeholder Interviews covering business functions such as
-          Product Innovation and Development
-          Marketing and Communications
-          Sales, Retail and Distribution
-          Customer Support / After Sales Service
-          Research and Insight
-          HR
-          Finance
-          Operations
-          Legal
-          etc

During this process we look for
-          Key Business Challenges & Opportunities for each function
-          Internal and interdepartmental business processes
-          Assets and resources
-          Culture
-          Skill/knowledge levels around Social Media

The result of this process is a deep understanding of the business, the challenges and opportunities it faces, the resources available and internal business processes.

We overlay this with our knowledge of how Social Media can be used to address these challenge and opportunities, what resources will be needed and how business processes need to be adapted to allow the business to operate in the fast paced world of Social Media where opportunities and crisis can appear and need response in hours rather than in days.

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Advocacy Assessment

Advocacy-assesmentPioneered by Bain and Company, NPS © (Net Promoter Score) is the metric that most strongly correlates to success for brands. It measures your company’s performance in earning recommendation from your customers. Bain & Co show conclusively that brands with high NPS© scores outperform their rivals in the market in terms of growth & profitability.  It is a strong predictive indicator of ROI.

As part of the Social Brand Audit, Vocanic will determine your business’ NPS© to both establish a quantitative pre-program baseline benchmark for your brand, and to understand your business’ current position in the market amongst your competitor set.

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Consumer’s View of the Brand

ConsumerGÇÖs-View-of-the-BrandThere is a conversation going on in the market 24 hours a day about your brand, triggered by the experiences that your company creates for its consumers. Unvarnished, spontaneous and unprompted, this conversation represents a valuable resource to be analysed to deliver a qualitative description of the brand from the consumers’ viewpoint.

We use the latest tools and technology to find, mine and analyse this information to support the development and implementation of our strategy.